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Government Services

Golden Plains Shire

The Golden Plains Shire Council’s Maternal and Child Health Service assists families with children up to the age of six years through advice, support and developmental monitoring. 

Within the Golden Plains Shire the Maternal & Child Health Service is provided via home visits and at the following locations:

Haddon: Northern Community Centre,396 Sago Hill Rd
Linton: Linton Customer Service Centre,68 Sussex St
Rokewood: Community Health Centre,55 Ferrars St
Smythesdale: The Well,19 Heales St.

Further Resources:

Maternal and Child Health Line

Phone 13 22 29) – The Maternal and Child Health Line is a 24-hour, 7 day a week telephone service available to families with children, from birth to school age, throughout Victoria.
The Maternal and Child Health Line is staffed by qualified maternal and child health nurses who provide information, support and advice regarding child health, nutrition, breast feeding, maternal and family health and parenting.

Parent Line

Phone 13 22 89 – this telephone counselling service is available to parents and carers of children aged from birth to 18 years throughout Victoria. They provide information and assistance on a wide range of issues, including those who are struggling with or finding the parenting role challenging. They cannot, however, provide you with legal or medical information.



Children and Families

Golden Plains Shire Council and its community provide a wide range of services to support parents and carers who are raising children. We believe that all children should have the opportunity to develop to their full potential and strive to create a place where children are encouraged to play, grow and learn in safe, sustainable and supportive communities.
A range of a range of activities and services are available to families in the Shire. These services reflect the diversity of children's interests, abilities and needs, and supports parental involvement in play, learning and care.
While Council operates some activities and services, others are provided in partnership with, or solely by, state and federal governments, community organisations and private businesses.
The Child and Family Services Unit at Golden Plains Shire Council is dedicated to helping you. Please visit the sections relevant to your needs via the links below and let us know if there's anything else we can do for you. You can contact the Child and Family Services team on 03 5220 7230 03 5220 7230.



Department of Human Services

All families need support to meet their own and their children’s needs. Some families need a family support service when they are experiencing difficulties that make them more vulnerable, and impact on their parenting and family life. Child FIRST and family services are funded by the Department of Human Services to provide support and assistance to vulnerable children, young people and their families where there are concerns about the wellbeing of the child or young person.

Child FIRST (Child and Family Information, Referral and Support Teams) have been established across Victoria to provide an entry point into family services or other support services for vulnerable children and families.
A referral to Child FIRST may be the best way of connecting vulnerable children, young people and their families to the services they need to protect and promote their healthy development.

Families requiring support from family services generally have a range of needs which can affect a child’s development if the right supports are not provided. Significant concerns about the child’s wellbeing and development are highlighted by how often issues are occurring, how serious the issues are and, most importantly, how the issues are affecting the child’s development.

A matter should be referred to Child FIRST if it involves:

  • significant parenting problems that may be affecting the child’s development
  • serious family conflict, including family breakdown
  • families under pressure due to a family member’s physical or mental illness, substance abuse, disability or bereavement
  • young, isolated and/or unsupported families
  • significant social or economic disadvantage that may adversely impact on a child’s care or development.

Anyone with a concern for a child or family can make a referral to Child FIRST. Referrals can be made for vulnerable children, young people (0–17 years) and their families, including families with an unborn child.

Contact details for family services across Victoria, which can be used to refer vulnerable children and their families to services they need or report child abuse, are provided in this link; click here